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Klaviyo SMS Marketing: How to Blow Up Your E-Commerce Sales Without Blowing Up Your Customers' Phones

Sharing our top tips to perfecting the balance of modern day SMS marketing.

Kris Stewart

Kris Stewart

3 min read

Oct 4, 2023

 Klaviyo SMS Marketing: How to Blow Up Your E-Commerce Sales Without Blowing Up Your Customers' Phones

Hey there, e-commerce entrepreneurs!

Are you looking for a way to reach your customers directly on their phones and boost your sales? If so, SMS marketing is the way to go. And Klaviyo is the best SMS marketing platform for e-commerce businesses.

Klaviyo makes it easy to set up your SMS list, send targeted messages to your customers, and track your results. Plus, it offers a variety of features that are perfect for e-commerce businesses, such as abandoned cart flows and product recommendations.

Here's a quick guide on how to get started with SMS e-commerce marketing with Klaviyo:

  • Easy list building: Klaviyo makes it easy to collect phone numbers from your customers. You can add a sign-up form to your website, or you can use Klaviyo's integration with Shopify to automatically add your customers to your SMS list.
  • Targeted segmentation: Klaviyo allows you to segment your SMS list based on factors such as customer behavior,purchase history, and demographics. This means that you can send targeted messages to your customers, which will make them more likely to convert.
  • Automated flows: Klaviyo allows you to create automated SMS flows that are triggered by customer behavior. For example,you could create a flow that sends a welcome message to new subscribers, or a flow that sends a reminder to customers about abandoned carts.

Here are the steps on how to get started with SMS marketing with Klaviyo:

  1. Set up your SMS list: Go to Contacts > Lists and click the Create a new list button. Give your list a name and select SMSas the list type.
  2. Add phone numbers to your list: You can add phone numbers to your list manually, or you can import them from a CSV file.To import phone numbers, click the Import button and select the CSV file that contains your phone numbers.
  3. Create a welcome message: Klaviyo will automatically send a welcome message to new subscribers. You can edit the welcome message to your liking.
  4. Create an abandoned cart flow: Go to Automations > Flows and click the Create a new flow button. Select Abandoned cart as the flow type.
  5. Send your first SMS campaign: Go to Campaigns > SMS and click the Create a new campaign button. Give your campaign a name and select your SMS list. Type your message and click the Send button.

Here are some tips for successful SMS e-commerce marketing:

  • Get permission: Make sure that you have permission from your customers before sending them SMS messages. You can do this by having them sign up for your SMS list on your website.
  • Keep your messages short and to the point: SMS messages are limited to 160 characters, so make sure that your messages are concise and to the point.
  • Personalize your messages: Customers are more likely to respond to personalized messages. You can use Klaviyo's segmentation features to send targeted messages to your customers.
  • Use a clear call to action: Tell your customers what you want them to do, whether it's visiting your website, making a purchase, or using a coupon code.
  • Track your results: Klaviyo provides detailed analytics for your SMS campaigns. Use this data to track your results and optimize your campaigns over time.

By following these tips, you can use Klaviyo to create successful SMS e-commerce marketing campaigns that will help you reach more customers and boost your sales.


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